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1" and up
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Help / FAQs
About our company
About body jewelry
  • Jewelry conversions & measurements
  • Material information & care sheet
  • How to stretch a piercing (blog)
  • How does threadless jewelry work?
  • The removable end [dark blue] has a slightly curved pin. This pin straightens out when inserted into the shaft [light blue]. The resulting spring tension force holds the two pieces together securely.

    Step 1:
    Insert the pin about halfway into the shaft

    Step 2:
    Bend the pin slightly by hand as shown.
    Tighter fit: Bend the pin a little more.
    Easier fit: Straighten out the pin a little.

    Step 3:
    Push in the removable end to close

    Step 4:
    Pull apart both ends to remove. If the jewelry is tight, add a slight twisting motion while you pull out the removable end.
Order questions
  • I received my order, but there is a problem. What do I do?
  • We have made it very simple to report problems on your order online (for missing, wrong, or defective items). If you are a registered customer, you'll need to go to your order history page. When you view your invoice it will show you a "Report Order Problem" tab/link. Click on this link and then you can start the process of reporting your problem.

    If you are unregistered you can use our Contact Us page to report any issues.

  • How do PRE-ORDERS orders work?
  • Pre-orders are items scattered throughout the site in their appropriate categories. They will ALWAYS be noted in the title with "PRE-ORDER". Basically you get a lot more control over the item you want and its top quality.  

    Majority of pre-orders are sent to the manufacturers weekly, but there are some company that are placed every other week.

    Pre-order time frames are not chosen by Bodyartforms, but are given to us by each manufacturer on how long it will take them to complete our orders.  The time frame varies depending on the manufacturer and each pre-order item will have the estimated time frame listed on the item page. All time frames are subject to change without notice. The time frames are on how long it takes the piece to be made and it does not include shipping time.

    Your ENTIRE ORDER will be held until we receive all your items. If you want the other items to come before the pre-order item then you need to PLACE A SEPERATE ORDER. Picking express or priority mail will not get your pre-order item to you faster, it will only speed up the process AFTER we get your item and ship your order out. Once we receive a complete order, we will ship the order out within 24 hours.

    If buying a pre-order for a special occasion or wanting to give a pre-order as a gift, we recommend placing the order 3 months in advance for US orders and 4-5 month in advance for international orders. We cannot guarantee that your item will arrive in time.

    Once an order has been placed with a manufacturer, we are UNABLE TO MAKE ANY CHANGES! Please double check your specs and that you order the correct size beforehand.

    If you want to cancel, remove or change a pre-order item there will be a 15% restocking fee on each item because we cannot stop the pieces from being made, nor can we return them to the manufacturer.

  • What guage or size jewelry do I need to get for my piercing?
  • We would love to make it easy and say there is some set size (length, diameter, gauge) that you can buy for a piece of jewelry, but it just doesn't work that way. Each persons body is different therefore the jewelry needs to be appropriately fitted for YOU and not someone else. Your best bet (if you don't know how to take measurements) is to go to your piercer and have them measure your piercing for you. If you don't have access to a piercer, then try buying some economical jewelry in various lengths or diameters. When you find the one that fits THEN you can start investing into nicer jewelry :)
  • I want to cancel my order. What do I do?
  • Any order can be cancelled AS LONG as it has not shipped out. Once an order has shipped out, it's out of our control and can not be returned.

    Credit card order cancellations:
    Contact us with your invoice # and let us know you want it cancelled. As per the checkout agreement, there is a 15% cancellation fee (we'll refund the entire amount of your order less 15%). This is to cover the fees it costs us to refund your money. If you did NOT pay for your order (and just see an invoice # when you check your order status) then the order will just clear out of our system after 2-3 weeks. The order will not charge or ship since it was not paid for.

    Money order & cash order cancellations:
    If you have not sent in payment, simply do not send in payment and the order will cancel itself out after 60 days.

Payment questions
  • What types of payments do you accept?
  • We accept Visa, Mastercard, American Express, Discover, PayPal, money orders, and cash. We DO NOT accept personal checks, wire transfers, or western union wires.
  • What currency is your jewelry sold in?
  • All our jewelry is sold in USA funds. Please do not send Canadian or any other type of currency. If you are sending a money order please make it in US dollars.
  • How can I tell if my payment went through?
  • If paying by credit card you will receive an email payment/order confirmation within 20 minutes. This will include your invoice # that you paid for along with your information (orders do get cut off on the receipts, but they are still in our system). If you paid by credit card and DID not receive an email, then either:
    • You entered your email wrong and it never got to you
    • You didn't include credit card information for it to process
    • The card was declined or rejected for some reason. In any case, if you need help feel free to contact us. If you paid with PayPal, then the PayPal system should send you an email :)
  • My credit card was declined, but there's a charge on my account. What do I do?
  • When you place an order online (whether it's approved or declined) the system checks your account to see if the funds are available and if the billing information matches. If it comes back declined your bank will "hold" the funds for around 5 working days and then the charge will drop off. We're not sure why banks hold the funds on declined charges... but they all seem to do it. Only an approved charge will actually *clear* your account.
  • I sent my money order out XXX days ago. Why don't you have it yet?
  • On average it takes about a week for payments to arrive to us. Sometimes it takes longer. We don't have any control over how fast the post office gets payments to us. If you want to ensure that it gets to us, please insure your payment. If you sent a money order and by some chance the paymnt does not arrive, you can usually take the receipt to the place you got it made (POSTAL MONEY ORDERS ARE BEST) and they can re-issue a money order. If you paid by cash, then unfortunately there's not much we can do.
  • How will I know when you have received my money order or cash payment?
  • By default, money order or cash orders do not show up on the website until the payment is received. If you have a store account you'll know when we have received payment because your order will show up and the status will either say "Pending...shipment" or "Shipped". You can check your order status through your account any time online by going to your order history page.

    Also, once we receive and process your payment, your order will ship out on the next business day (unless it's a pre-order). Both registered and unregistered customers, get a confirmation email when your order ships out.

  • How do I send in a money order or cash payment?
  • Send your payment in USA funds only. Please make all money orders out to Bodyartforms. If it's cash please wrap it in extra paper so that it's concealed and do not send loose change. Include in your envelope your invoice number, e-mail, and name. The payment can be mailed to:

    Bodyartforms
    1966 S Austin Ave
    Austin, TX 78626
Shipping questions
  • How much is shipping?
    • $2.95 USPS Basic mail - Estimated delivery time 7-14 business days
      This basic mail shipping will be free if your order is $25 or more!
    • $4.95 USPS Priority mail - Estimated delivery time is 2-3 business days after shipment
    • $12.95 USPS Priority mail (for heavier items) - Estimated delivery time is 2-3 business days after shipment
    International options (Please be aware that these are all estimated delivery times below. If a package gets pulled aside by customs in your country it *could* take up to 6-8 weeks to arrive.)
    • $2.95 USPS Basic mail to Canada - Estimated delivery time is 10-21 business days
    • $3.95 USPS Basic mail international - Estimated delivery time is 10-21 business days
    • $31.95 USPS Priority mail international - Estimated delivery time is 10-21 business days
  • My package usually only takes XXX amount of days to arrive. Why isn't it here?
  • Almost all packages should have some type of delivery confirmation or tracking on them. Use that # (found in your order history) to see where your package is at. Sometimes however, the status may not be updated but the package will still show up. Unfortunately packages can occasionally be lost either via USPS or UPS, but it is rare. If this happens and your package does get lost, please contact us to see what your options are.
  • What happens if my package gets lost in the mail?
  • If you feel your package has been lost in the mail, please contact us.
  • How long will it take for my order to arrive?
  • Almost all packages are shipped within 24 hours of order placement (Mon thru Fri only). After an item has shipped here is the timetable on when it should arrive at your doorstep:
    • UPS ground (US only) usually takes 5-7 business days
    • Priority mail/Post Office (US only) usually takes 2-3 business days
    • Standard mail/Post Office (US only) usually takes 7-14 business days
    International orders usually take 10-21 working days. (Please be aware that this is an estimated delivery time. If a package gets pulled aside by customs in your country it *could* take up to 6-8 weeks to arrive.)
  • Do you ship outside the United States?
  • Yes we do! :)

    NOTICE TO OUR INTERNATIONAL CUSTOMERS
    As much as we'd love to control every aspect of getting a package to you, there are some things that we can not :( We want you to be aware that that will we do our part and ship your package ASAP, but customs issues and regulations are outside the control of the USA Postal Service.

    • Your country will possibly charge taxes or fees on shipments. You will be responsible for paying any of the fees issued by customs.
    • Global shipments can also be held by your country through customs. They do not notify us, or you when this happens. We've seen delays up to 6 weeks.

    Here is a list of the international countries that we currently ship to. If you live outside of this list, you may contact us with your order that you would like to place and we'll see if we can work something out. Usually for countries outside this list, we can accept payment made in US money order.

    • Australia
    • Austria
    • Belgium
    • Brazil
    • Canada
    • Denmark
    • England
    • Finland
    • France
    • Germany
    • Great Britain and Northern Ireland
    • Holland
    • Hong Kong
    • Ireland
    • Israel
    • Italy
    • Japan
    • Netherlands
    • New Zealand
    • Norway
    • Portugal
    • Singapore
    • Spain
    • Sweden
    • Switzerland
    • UAE
    • USA
  • How can I see if my order has been shipped?
  • If you are a registered customer you can login to your account and see your entire order history. If not, you'll get an e-mail confirmation when your order ships.

    If you have other questions feel free to contact us!
  • What if one of my items is backordered?
  • If any of your items sell out after you have paid, we will automatically place the item on backorder and ship it once we get the item back in stock. We will ship your other items (if any) asap, and on your invoice you will see comments on what item(s) have been backordered.If you do not want to wait for your backorder to come in, you are more than welcome to email us and we can:
    • Exchange the item for something of equal value
    • Get an in-store credit for the item (you'll need to be registered)
    • Get a refund for the item (credit card/PayPal purchases only)
Account questions
  • Do I have to create an account to place an order?
  • You can place an order without being a registering customer. BUT, you do get benefits by registering (see directly below).
  • What benefits do I get from creating an account?
  • When you register on our site it creates a unique account for you. With this account you have added features like:
    • You'll be able to create a wishlist
    • You can use the save for later feature in your shopping cart
    • (Optional) Store shipping addresses and credit cards securely in your account. This makes checkout much faster!
    • By reviewing jewelry and submitting photos (while logged into your account), you can earn points that you can later turn into store credits. For every 10 points you earn you can get a .50¢ store credit. These apply to APPROVED reviews and photos only. For every approved review you submit you'll get 1 point. For every approved photo you get 3 points.
Returns
  • Do you take returns?
  • Every baggie that is shipped in your order will be sealed. If you want to return a product because you are disatisfied with it, you are more than welcome to do so as long as the baggies seal is not broken. Broken seals = no return.

    If the item is broken or wrong, we will exchange it for a replacement (as long as we still have one in stock), even if a seal has been broken. If your item did arrive damaged or incorrect, please view your order history (in your account) and use the "Report order problem" tab/button next to the order. This will allow you to report damaged, missing, or incorrect items.
  • I ordered the wrong size/gauge, can I change my order?
  • 99% of our orders are shipped within 24 hours of payment. If you notice that you have ordered an incorrect item, notify us immediately. We can change an order as long as it has not shipped out.
  • I ordered the wrong size/gauge, can I return my jewelry?
  • Every baggie that is shipped in your order will be sealed. If you want to return a product because you are disatisfied with it, you are more than welcome to do so as long as the baggies seal is not broken. Broken seals = no return.
Miscellaneous
  • Do you sell wholesale?
  • Sorry, but we do not sell wholesale.
  • Does the jewelry come sterilized?
  • No, all of our jewelry is shipped brand new and never worn, but not sterile. However, we do offer autoclave sterilization services here.
  • Can I receive a printed catalog?
  • In order to keep our jewelry costs down we do not print a catalog. Our website has the most up-to-date information and is updated daily.