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Frequently asked questions

About our company

About body jewelry

Order questions

Payment questions

Shipping questions

Registration questions

Returns

Bodyartforms digital media

Miscellaneous

 

ORDER QUESTIONS

I want to cancel my order. What do I do?back to top

Any order can be cancelled AS LONG as it has not shipped out. Once an order has shipped out, it's out of our control and can not be returned.

Credit card order cancellations:
If you DID pay for your order you'll need to contact us with your invoice # and let us know you want it cancelled. As per the checkout agreement, there is a 15% cancellation fee (we'll refund the entire amount of your order less 15%). This is to cover the fees it costs us to refund your money. If you did NOT pay for your order (and just see an invoice # when you check your order status) then the order will just clear out of our system after 2-3 weeks. The order will not charge or ship since it was not paid for.

Money order & cash order cancellations:
If you have not sent in payment, simply do not send in payment and the order will cancel itself out after 60 days.


I received my order, but there is a problem. What do I do ?back to top

We have made it very simple to report problems on your order online (for missing, wrong, or defective items). You can either go to your account OR if you don't have one to the order status page. When you view your invoice it will show you a "Report Order Problem" tab/link. Click on this link and then you can start the process of reporting your problem. An example of what the tab looks like is below.

Report image example


I have XXX piercing. What size do I need?back to top
We would love to make it easy and say there is some set size (length, diameter, gauge) that you can buy for a piece of jewelry, but it just doesn't work that way. Each persons body is different therefore the jewelry needs to be appropriately fitted for YOU and not someone else. Your best bet (if you don't know how to take measurements) is to go to your piercer and have them measure your piercing for you. If you don't have access to a piercer, then try buying some economical jewelry in various lengths or diameters. When you find the one that fits THEN you can start investing into nicer jewelry :)

How do PRE-ORDERS work?back to top

Pre-orders are items scattered throughout the site in their appropriate categories. They will ALWAYS be noted in the title with "PRE-ORDER". Basically you get a lot more control over the item you want and its top quality.  

Majority of pre-orders are sent to the manufacturers weekly, but there are some company that are placed every other week.

Pre-order time frames are not chosen by Bodyartforms, but are given to us by each manufacturer on how long it will take them to complete our orders.  The time frame varies depending on the manufacturer and each pre-order item will have the estimated time frame listed on the item page.  All time frames are subject to change without notice. The time frames are on how long it takes the piece to be made and it does not include shipping time.

Your ENTIRE ORDER will be held until we receive all your items. If you want the other items to come before the pre-order item then you need to PLACE A SEPERATE ORDER. Picking express or priority mail will not get your pre-order item to you faster, it will only speed up the process AFTER we get your item and ship your order out. Once we receive a complete order, we will ship the order out within 24 hours.

If buying a pre-order for a special occasion or wanting to give a pre-order as a gift, we recommend placing the order 3 months in advance for US orders and 4-5 month in advance for international orders. We cannot guarantee that your item will arrive in time.

Once an order has been placed with a manufacturer, we are UNABLE TO MAKE ANY CHANGES! Please double check your specs and that you order the correct size beforehand.

If you want to cancel, remove or change a pre-order item there will be a 15% restocking fee on each item because we cannot stop the pieces from being made, nor can we return them to the manufacturer.


What if one of my items is backordered?back to top
If any of your items sell out after you have paid, we will automatically place the item on backorder and ship it once we get the item back in stock. We will ship your other items (if any) asap, and on your invoice you will see comments on what item(s) have been backordered.If you do not want to wait for your backorder to come in, you are more than welcome to email us and we can:


SHIPPING QUESTIONS

What is your shipping policy?back to top

All packages can be tracked either through USPS.com or UPS.com (depending on which method you choose). We charge $1 to insure your package through the post office (if you choose to pay this at checkout). If you do not insure your package, we can not send you a replacement if it gets lost in the mail.


How much is shipping? back to top
International options (Please be aware that these are all estimated delivery times below. If a package gets pulled aside by customs in your country it *could* take up to 6-8 weeks to arrive.)

How long will it take for my order to arrive?back to top

Almost all packages are shipped within 24 hours of order placement (Mon thru Fri only). After an item has shipped here is the timetable on when it should arrive at your doorstep:

UPS ground (US only) usually takes 5-7 business days
Priority mail/Post Office (US only) usually takes 2-3 business days
Standard mail/Post Office (US only) usually takes 7-14 business days
International orders usually take 10-21 working days. (Please be aware that this is an estimated delivery time. If a package gets pulled aside by customs in your country it *could* take up to 6-8 weeks to arrive.)


How can I see if my order has been shipped?back to top
Please visit our order status page and type in the first/last name the order was placed under. This will give you the date your order was shipped out, your tracking information (if there is any), and any comments we may have added to your order.

My package usually only takes XXX amount of days to arrive. Why isn't it here?back to top
Almost all packages should have some type of delivery confirmation or tracking on them. Use that # (found in your order history) to see where your package is at. Sometimes however, the status may not be updated but the package will still show up. Unfortunately packages can occasionally be lost either via USPS or UPS, but it is rare. Hopefully you added insurance to your package at checkout. If this happens and your package does get lost, please contact us to see what your options are.

What happens if my package gets lost in the mail?back to top

If your package does get lost and you paid for insurance or had it shipped via UPS, this is the timeline in which we will reship the package (in order to give it ample time to arrive):

UPS - 2 weeks
Priority mail domestic - 2 weeks
First class domestic mail - 4 weeks
International mail - 6 weeks


Do you ship internationally?back to top
Yes we do! :)

NOTICE TO OUR INTERNATIONAL CUSTOMERS
As much as we'd love to control every aspect of getting a package to you, there are some things that we can not :( We want you to be aware that that will we do our part and ship your package ASAP, but customs issues and regulations are outside the control of the USA Postal Service.

Here is a list of the international countries that we currently ship to. If you live outside of this list, you may contact us with your order that you would like to place and we'll see if we can work something out. Usually for countries outside this list, we can accept payment made in US money order.



PAYMENT QUESTIONS

How can I tell if my payment went through?back to top

If paying by credit card you will receive an email payment/order confirmation within 20 minutes. This will include your invoice # that you paid for along with your information (orders do get cut off on the receipts, but they are still in our system). If you paid by credit card and DID not receive an email, then either:


What types of payments do you accept?back to top
We accept Visa, Mastercard, American Express, Discover, PayPal, gift cards, money orders, and concealed cash in USA funds only. We DO NOT accept personal checks, wire transfers, or western union wires.

My credit card was declined, but there's a charge on my account. What do I do?
When you place an order online (whether it's approved or declined) the system checks your account to see if the funds are available and if the billing information matches. If it comes back declined your bank will "hold" the funds for around 5 working days and then the charge will drop off. We're not sure why banks hold the funds on declined charges... but they all seem to do it. Only an approved charge will actually *clear* your account.

How do I pay with a money order?back to top
You can shop the site online just like if you were paying by credit card. Then on your checkout set the payment method drop-down box to "Money Order". You will receive an email confirmation with payment instructions (the address and total you need to send the payment to). Once we receive your payment, we can then ship your package out. It's best to get your money orders made at the post office because they are insured and if something were to  happen they can re-issue another one.
Send your payment to the mailing address on the bottom of our contact page.

How will I know if you have received my money order payment?back to top
By default, money order or cash orders do not show up on the website until the payment is received. This is because some people place 20 orders and then think they will all ship out. So we keep it simple by only showing the order once the payment comes in. You'll know when we have received payment because your order status will either say "Pending...shipment" or "Shipped". You can check your order status any time online, by typing the invoice # you received in your email receipt into our Order Status page.

I sent my money order out XXX days ago. Why don't you have it yet?back to top
On average it takes about a week for payments to arrive to us. Sometimes it takes longer. We don't have any control over how fast the post office gets payments to us. If you want to ensure that it gets to us, please insure your payment. If you sent a money order and by some chance the paymnt does not arrive, you can usually take the receipt to the place you got it made (POSTAL MONEY ORDERS ARE BEST) and they can re-issue a money order. If you paid by cash, then unfortunately there's not much we can do.

What is a payment of concealed cash?back to top
Concealed cash simply means a cash payment wrapped in extra paper so that it's hard to notice in the mail.


REGISTRATION QUESTIONS

Do I have to register to place an order? back to top
You can place an order without being a registering customer. BUT, you do get benefits by registering (see directly below).

What benefits do I get from registering?back to top
When you register on our site it creates a unique account for you. With this account you have added features like:


RETURNS


Do you take returns?back to top

Every baggie that is shipped in your order will be sealed. If you want to return a product because you are disatisfied with it, you are more than welcome to do so as long as the baggies seal is not broken. Broken seals = no return.

If the item is broken or wrong, we will exchange it for a replacement (as long as we still have one in stock), even if a seal has been broken. If your item did arrive damaged or incorrect, please view your order online (order status page) and use the "Report order problem" tab/button next to the order. This will allow you to report damaged, missing, or incorrect items.


I ordered the wrong size/gauge, can I change my order?back to top
99% of our orders are shipped within 24 hours of payment. If you notice that you have ordered an incorrect item, notify us immediately. We can change an order as long as it has not shipped out.

I ordered the wrong size/gauge, can I return my jewelry?back to top
Every baggie that is shipped in your order will be sealed. If you want to return a product because you are disatisfied with it, you are more than welcome to do so as long as the baggies seal is not broken. Broken seals = no return.


MISC

What currency is your jewelry sold in? back to top
All our jewelry is sold in USA funds. Please do not send Canadian or any other type of currency. If you are sending a money order please make it in US dollars.

Do you sell wholesale?back to top
Sorry, but we do not sell wholesale.

Does the jewelry come sterilized?back to top
No, all of our jewelry is shipped brand new and never worn, but not sterile. You should be able to take solid steel/titanium/niobium jewelry to your local piercer, and they can autoclave it for a small fee.

Can I receive a printed catalog?back to top
In order to keep our jewelry costs down we do not print a catalog. Our website has the most up-to-date information and is updated daily.


BAF DIGITAL MEDIA

Do you have a banner I can use to link to your website?back to top

Below are some banners that you can download, upload to your server, and link out to Bodyartforms. Or, if it's easier, you can just copy and paste the code below the banner into your HTML page to use it.

 

     
     







BAF banner

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BAF banner

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BAF banner BAF banner BAF banner BAF banner BAF banner BAF banner