About our company
About body jewelry
Order questions
Payment questions
Shipping questions
Registration questions
Returns
Bodyartforms digital media
Miscellaneous
Any order can be cancelled AS LONG as it has not shipped out. Once an order has shipped out, it's out of our control and can not be returned.
Credit card order cancellations:
If you DID pay for your order you'll need to contact us with your invoice # and let us know you want it cancelled. As per the checkout agreement, there is a 15% cancellation fee (we'll refund the entire amount of your order less 15%). This is to cover the fees it costs us to refund your money. If you did NOT pay for your order (and just see an invoice # when you check your order status) then the order will just clear out of our system after 2-3 weeks. The order will not charge or ship since it was not paid for.
Money order & cash order cancellations:
If you have not sent in payment, simply do not send in payment and the order will cancel itself out after 60 days.
We have made it very simple to report problems on your order online (for missing, wrong, or defective items). You can either go to your account OR if you don't have one to the order status page. When you view your invoice it will show you a "Report Order Problem" tab/link. Click on this link and then you can start the process of reporting your problem. An example of what the tab looks like is below.
We would love to make it easy and say there is some set size (length, diameter, gauge) that you can buy for a piece of jewelry, but it just doesn't work that way. Each persons body is different therefore the jewelry needs to be appropriately fitted for YOU and not someone else. Your best bet (if you don't know how to take measurements) is to go to your piercer and have them measure your piercing for you. If you don't have access to a piercer, then try buying some economical jewelry in various lengths or diameters. When you find the one that fits THEN you can start investing into nicer jewelry :)
Pre-orders are items scattered throughout the site in their appropriate
categories. They will ALWAYS be noted in the title with "PRE-ORDER". Basically you get a lot more control over the item
you want and it's top quality, but, you have to wait on average
3-6 weeks (depending on what the items lists) to get your package. When
you order the item we have to send it out to be made. Then the item
is shipped to us (process takes about 2 weeks). Once we get the
item we then ship out your package. We ship all the items you order together. If you want the other items to come before the pre-order item then you need to PLACE A SEPERATE ORDER. If you pick express or priority shipping with a pre-order in your order, your ENTIRE order will be held to wait for that item to come in. Picking express or priority mail will not get your pre-order item to you faster, it will only speed up the process AFTER we get your item and ship your order out.
If any
of your items sell out after you have paid, we will automatically
place the item on backorder and ship it once we get the item back
in stock. We will ship your other items (if any) asap, and on your
invoice you will see comments on what item(s) have been backordered.If you do not want to wait for your backorder to come in, you are more than welcome to email us and we can:
- Exchange the item for something of equal value
- Get an in-store credit for the item (you'll need to be registered)
- Get a refund for the item (credit card/PayPal purchases only)
All packages can be tracked either through USPS.com or UPS.com (depending on which method you choose). We charge $1 to insure your package through the post office (if you choose to pay this at checkout).
If you do not insure your package, we can not send you a replacement if it gets lost in the mail.
- $4.95 USPS Priority mail - Estimated delivery time is 4-7 days after shipment
- $12.45 USPS Priority mail (for heavier items) - Estimated delivery time is 4-7 days after shipment
- $2.00 USPS Basic mail - Estimated delivery time 2-3 weeks
- $3.95 USPS Basic mail to Canada - Estimated delivery time 3-4 weeks
- $20.95 USPS Priority mail to Canada - Estimated delivery time 2-3 weeks
- $4.95 USPS Basic mail international - Estimated delivery time 3-4 weeks
- $24.95 USPS Priority mail international - Estimated delivery time 2-3 weeks
- UPS Ground Pricing depends on location. Within the USA ground usually ranges from $7.50 to $12.00
Almost
all packages are shipped within 24 hours of order placement (Mon thru Fri only).
After an item has shipped here is the timetable on when it should
arrive at your doorstep:
UPS ground (US only) usually takes 5-7 business days
Priority mail/Post Office (US only) usually takes 2-3
business days
Standard mail/Post Office (US only) usually takes 7-14 business days
International orders usually take 10-21 working days These are all approximate times. Delays
*can* happen so please be patient while your order arrives.
Please
visit our
order status
page and type in the first/last name the order was placed
under. This will give you the date your order was shipped out, your tracking information (if there is any), and any comments we may have added to your order.
Almost all packages should have some type of delivery confirmation or tracking on them. Use that # (found in your order history) to see where your package is at. Sometimes however, the status may not be updated but the package will still show up. Unfortunately packages can occasionally be lost either via USPS or UPS, but it is rare. Hopefully you added insurance to your package at checkout. If this happens and your package does get lost, please contact us to see what your options are.
If your package does get lost and you paid for insurance or had it shipped via UPS, this is the timeline in which we will reship the package (in order to give it ample time to arrive):
UPS - 2 weeks
Priority mail domestic - 2 weeks
First class domestic mail - 4 weeks
International mail - 6 weeks
Yes we do! :)
NOTICE TO OUR INTERNATIONAL CUSTOMERS
As much as we'd love to control every aspect of getting a package to you, there are some things that we can not :( We want you to be aware that that will we do our part and ship your package ASAP, but customs issues and regulations are outside the control of the USA Postal Service.
- Your country will possibly charge taxes or fees on shipments. You will be responsible for paying any of the fees issued by customs.
- Global shipments can also be held by your country through customs. They do not notify us, or you when this happens. We've seen delays up to 6 weeks.
Here is a list of the international countries that we currently ship to. If you live outside of this list, you may contact us with your order that you would like to place and we'll see if we can work something out. Usually for countries outside this list, we can accept payment made in US money order.
- Australia
- Austria
- Belgium
- Brazil
- Canada
- Denmark
- England
- Finland
- France
- Germany
- Great Britain and Northern Ireland
- Holland
- Ireland
- Israel
- Italy
- Japan
- Netherlands
- New Zealand
- Norway
- Portugal
- Singapore
- Spain
- Sweden
- Switzerland
- UAE
- USA
If paying by credit card you will receive an email payment/order confirmation within 20 minutes. This will include your invoice # that you paid for along with your information (orders do get cut off on the receipts, but they are still in our system). If you paid by credit card and DID not receive an email, then either:
- You entered your email wrong and it never got to you, or
- You didn't include credit card information for it to process
- The card was declined or rejected for some reasonIn any case, if you need help feel free to contact us. If you paid with PayPal, then the PayPal system should send you an email :)
We accept
Visa, Mastercard, American Express, Discover, PayPal, gift cards, money orders,
and
concealed cash in USA funds only. We DO NOT accept personal checks, wire transfers, or western union wires.
When you place an order online (whether it's approved or declined) the system checks your account to see if the funds are available and if the billing information matches. If it comes back declined your bank will "hold" the funds for around 5 working days and then the charge will drop off. We're not sure why banks hold the funds on declined charges... but they all seem to do it. Only an approved charge will actually *clear* your account.
You
can shop the site online just like if you were paying by credit
card. Then on your checkout set the payment method drop-down box
to "Money Order". You will receive an email confirmation
with payment instructions (the address and total you need to send
the payment to). Once we receive your payment, we can then ship
your package out. It's best to get your money orders made at the post office because they are insured and if something were to happen they can re-issue another one.
Send your payment to the mailing address on the bottom of our
contact page.
By default, money order or cash orders do not show up on the website until the payment is received. This is because some people place 20 orders and then think they will all ship out. So we keep it simple by only showing the order once the payment comes in. You'll know when we have received payment because your order status will either say "Pending...shipment" or "Shipped". You can check your order status any time online, by typing the invoice # you received in your email receipt into our
Order Status page.
On average it takes about a week for payments to arrive to us. Sometimes it takes longer. We don't have any control over how fast the post office gets payments to us. If you want to ensure that it gets to us, please insure your payment. If you sent a money order and by some chance the paymnt does not arrive, you can usually take the receipt to the place you got it made (POSTAL MONEY ORDERS ARE BEST) and they can re-issue a money order. If you paid by cash, then unfortunately there's not much we can do.
Concealed
cash simply means a cash payment wrapped in extra paper so that
it's hard to notice in the mail.
You can place an order without being a registering customer. BUT, you do get benefits by registering (see directly below).
When you register on our site it creates a unique account for you. With this account you have added features like:
- You'll be able to create a wishlist
- POINTS FOR STORE CREDITS
By reviewing jewelry and submitting photos (while logged into your account), you can earn points that you can later turn into store credits. For every 10 points you earn you can get a .50¢ store credit. These apply to APPROVED reviews and photos only. For every approved review you submit you'll get 1 point. For every approved photo you get 3 points.
- It'll keep all your orders on one handy page. PLUS, when you spend over $275 with us you get a PERMANENT 10% discount on future orders as long as you checkout while being logged in.
- You'll be able to store your main address, extra addresses, plus your credit card info (if you choose to do so) which will make for a faster checkout.
- You'll be able to subscribe to our weekly newsletter to get new item updates and orders that we have in progress.
- You'll be able to print your invoice out online.
Every baggie that is shipped in your order will be sealed. If you want to return a product because you are disatisfied with it, you are more than welcome to do so as long as the baggies seal is not broken. Broken seals = no return.
If the item is broken or wrong, we will exchange it for a replacement (as long as we still have one in stock), even if a seal has been broken. If you're item did arrive damaged or incorrect, please view your order online (order status page) and use the "Report order problem" tab/button next to the order. This will allow you to report damaged, missing, or incorrect items.
99%
of our orders are shipped within 24 hours of payment. If you notice
that you have ordered an incorrect item, notify us immediately.
We can change an order as long as it has not shipped out.
Every baggie that is shipped in your order will be sealed. If you want to return a product because you are disatisfied with it, you are more than welcome to do so as long as the baggies seal is not broken. Broken seals = no return.
All
our jewelry is sold in USA funds. Please do not send Canadian or
any other type of currency. If you are sending a money order please
make it in US dollars.
Sorry, but we do not sell wholesale.
No, all
of our jewelry is shipped brand new and never worn, but not sterile.
You should be able to take solid steel/titanium/niobium jewelry
to your local piercer, and they can autoclave it for a small fee.
In order
to keep our jewelry costs down we do not print a catalog. Our website
has the most up-to-date information and is updated daily.
Below are some banners that you can download, upload to your server, and link out to Bodyartforms.
Or, if it's easier, you can just copy and paste the code below the banner into your HTML page to use it.
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